Complaints Management Specialist
Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.
Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?
Come onboard and dedicate yourself to becoming #everydaybetter!
Take over a key role as a Complaints Management Specialist in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.
What we expect from you:
- Handle incoming inquiries as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service
- Handle incoming customer reviews coming from Justlife Google Business page, Google Play, and App Store
- Initiate call-backs to customers as needed to get more information on the customer inquiries if not clear
- Update customers as needed with bookings status and confirmations
- Respond to customer questions and requests with courtesy, professionalism, and efficiency
- Perform and coordinate complaint investigations and gathers additional information, working closely with other departments to complete investigation reports
- Evaluate all information from a technical perspective to ensure appropriate Analysis and Investigation
- Maintain and deliver excellent customer satisfaction in a timely and effective manner
- Investigate complaints to determine root cause, identify resolution, confirm correction, and respond to complaints
- Maintain complaints log and participate in process improvements
What we are looking for:
- Bachelor's degree from an accredited university
- 2+ Years of professional experience in customer service
- Strong organizational, analytical, and problem-solving skills
- Excellent written and verbal communication skills (Arabic and English), preferably Arabic
- Strong knowledge of MS Office (Word, Excel, etc.)
- Ability to efficiently interact with individuals and groups at all levels in a multi-functional and multicultural environment
- Experience with customer interactions
- Ability to multitask, prioritize, and manage time effectively
PERKS OF BEING A PART of JUSTLIFE
Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:
We care about you
- Flexible working hours and remote working arrangements depending on the job.
- One-day extra vacation on your birthday with our JustHoliday!
- Free Justlife credits so you can enjoy our own services.
- Work reality escapes opportunities through team-building games, challenges, and many more activities.
We improve you
- Working with a great team and entrepreneurial spirit.
- Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
- Never-ending growth and fast career development and internal career opportunities.
- A fair and objective Performance Management System.
We recognize you
- Ignition of the hero in you through our ‘’JustHeroes’’ Reward and Recognition Program.
- Availability of company discounts and gift vouchers.
- A bonus for every successful Employee Referral.
At Justlife, we envision a life without any chores that keep you from doing what you really want to.
Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.
We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.
We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.
We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be the best versions of themselves.
Join the tribe and let’s become #everydaybetter, together!