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Operations Specialist

Justlife is rocking the region with its beautifully designed home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of home services in one of the fast-growing tech companies based in Dubai?

Then, don't lose another second! Come onboard and be a part of this exciting adventure of growth and success and take over a key role in Operations Specialist.

Join us and just shine with us!

 

What we expect from you:

  • Responsible for managing the flow of work and optimize operational activities.
  • Track and analyze various reports such as partner issues, operational failures, etc.,
  • Confirm the ability and availability of order execution.
  • Inform and educate partners for new process implementation and follow-up to ensure proper execution.
  • Major coordinator between the Commercial team and the various business units to receive constant updates throughout the execution process.
  • Update the system with the relevant status changes and notify the client accordingly as per the company’s standard Service Level Agreement. 
  • Maintain good relations with key persons inside and outside the company. 
  • Ready to hustle in extreme situations and ready to take any challenge.
  • Abide by the company’s rules and regulations and ensure compliance to KPIs and Service Level Agreements (SLA).

 

Who we are looking for:

  • Should be based in UAE and know UAE market. 
  • Bachelor’s degree is a must. 
  • The drive and intellect for solving daily problems of our customers and partners. 
  • Preferably, someone with 3-5 years of experience in Contact center, early age start-ups Ops, business operations, and a history of high performance, will do well in these roles. 
  • Basic Knowledge of Excel, CRM, Ticketing software is a must. 
  • A team member who has the ability to get hands-on in a complex operational environment.
  • Excellent oral and written communication skills, presentation, and interpersonal abilities. 
  • Strong internal and external customer service orientation with deep and broad expertise of the front-to-back customer experience and ability to describe things from a customer perspective.

 

PERKS OF BEING A PART of JUSTLIFE

No benefit would replace the start-up spirit, working with a great team, and entrepreneurial working environment! However, we also have benefits like:

 

We care about you

  • Structured and predictable salary progression
  • Flexible working hours and remote working depending on the job
  • JustHoliday! One-day extra vacation on your birthday
  • Team-building games, challenges, and activities!

 

We improve you

  • Working with a great team and entrepreneurial spirit!
  • Continuous learning with mentorship, coaching, on-the-job, and internal-external  training
  • Fast career growth
  • Internal career opportunities

 

We recognize you

  • ‘’JustHeroes’’ Reward and Recognition Program
  • Discounts and gifts vouchers
  • Employee Referral Program

 

About Us:

Justlife (previously Justmop) is the Middle East’s leading marketplace for home cleanings, beauty & wellness, and other homes services such as maintenance and laundry. Justlife’s long-term vision is to become a super app for everything related to home services.

Since our inception, we've slowly been expanding our services from home cleaning alone to serving all your needs at home.

Justlife has built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar, Oman, and Bahrain. 

Our Mission: We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our team members a work environment where they thrive towards their best versions.

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