Entrepreneur in Residence (EIR) — Fulfilment

Fulfilment · Dubai, UAE · Full-time

Why this role exists

Justlife runs thousands of home-services visits a day across the UAE and KSA. When fulfilment works, a customer's home gets cleaned, fixed, or serviced on time by a professional who's set up to succeed. When it breaks, someone's day breaks with it.

We're hiring an Entrepreneur in Residence to own the hardest of those problems end-to-end. Think MBB-style structured problem solving — but with real operating stakes. You won't hand over a deck and move on. You'll see your recommendation convert into action within days, sometimes hours, and you'll own the number it moves.

This is a builder's seat in a fix-it, 0-to-1 environment, working directly with senior leadership at one of the region's fastest-growing consumer platforms.

What you'll own

• Take on ambiguous, high-visibility charters end-to-end: increasing the reliability of our operations, sharpening the customer experience, and managing the lifecycle of our professionals.
• Build your own hypothesis tree and workplan from a blank page — you'll define the problem, not just execute a scope someone handed you.
• Turn analysis into shipped change: pilot it, measure it, and carry the outcome, not the slideware.
• Work across Operations, Product, Data, and Commercial — this role only works if you can move people who don't report to you.

What the first 12 months look like

• You'll own 3–4 complex charters end-to-end, from fuzzy problem to live result.
• You'll present your own work directly to founders and senior leadership — no layers, no filter.
• You'll leave a system behind, not a one-off fix: the goal is to take something from messy to world-class and have it hold.

You'll thrive here if

• You get restless when a problem sits unsolved. Ambiguity and pace energize you rather than stall you.
• You can structure from a blank page. Give you a fuzzy, high-stakes problem and you'll build the hypothesis tree and the plan yourself.
• You're hands-on with data. You pull it, cut it, and pressure-test your own thinking — you don't wait on someone else to tell you what it says.
• You write and speak like an operator, not just an analyst. Executive-ready narrative that drives a decision, not just describes a situation.
• You've owned a number. Somewhere in your track record, you took a real outcome from bad to good and can point to it.

What we're looking for

• 3–5+ years across top consulting firms (McKinsey, BCG, Bain, Kearney) and/or fast-paced startups.
• A consulting toolkit paired with an operator's instinct to ship. We want the structured thinking and the muscle to make change stick — a beautiful deck that doesn't move a metric isn't the job.
• Ideally, exposure to high-volume marketplace, on-demand, or e-commerce environments — bonus if you've helped build or scale a support function from messy to world-class. (This is a plus, not a gate — strong generalist problem-solvers are encouraged to apply.)

The honest contract

• Location: Dubai, on-site. This is a build-it-together role and proximity matters at this stage.
• Schedule: Five days a week. Our peak demand is on weekends, so you'll need to stay reachable when it matters most — and in exchange we protect your time when it doesn't. Ownership cuts both ways here.
• Pace: Fast. You'll feel the stakes, and you'll feel the impact.

Why Justlife

We helped digitalize the home services industry in the UAE in 2015. Today we run the leading super app for home services in the GCC — 15 million bookings completed across 10+ cities, 25K+ service professionals, 200+ full-time team members across different locations.

The cleaning vertical is our oldest, largest, and most loved by customers. It is also the vertical with the most room to be made radically better — better partners, better professionals, better economics, better experience. That is the work.

We promise our customers stellar service, our partners a fair and valuable relationship, our professionals a better life, and our employees a place to be the best version of themselves. That is not a slogan. It is the bar.