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Complaints Management Specialist - Customer Service

Justlife is rocking the region with its beautifully designed home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of home services in one of the fast-growing tech companies based in Dubai?

Then, don't lose another second! Come onboard and be a part of this exciting adventure of growth and success and take over a key role in Complaints Management Specialist - Customer Service.

Join us and just shine with us!

 

What we expect from you:

  • Handles incoming inquiries as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service.
  • Handles incoming customer reviews coming from Justlife google business page, Google play, and App store.
  • Initiates call-backs to customers as needed to get more information on the customer inquiries if not clear.
  • Updates customers as needed with bookings status and confirmations.
  • Responds to customer questions and requests with courtesy, professionalism, and efficiency.
  • Performs and coordinates complaint investigations and gathers additional information, working closely with other departments to complete investigation reports.
  • Evaluates all information from a technical perspective to ensure appropriate Analysis and Investigation.
  • Maintains and deliver excellent customer satisfaction in a timely and effective manner.
  • Investigates complaints to determine root cause, identify resolution, confirm correction, and respond to complaints.
  • Maintains complaints log and participates in process improvements.

 

What we are looking for:

  • Bachelor's degree from an accredited university.
  • 3+ Years of professional experience in customer service
  • Strong organizational, analytical, and problem-solving skills
  • Excellent written and verbal communication skills (Arabic and English)
  • Strong knowledge of MS Office (Word, Excel, etc.)
  • Ability to efficiently interact with individual and groups at all levels in a multi-functional and multicultural environment
  • Experience with customer interactions
  • Ability to multi-task, prioritize, and manage time effectively.

 

PERKS OF BEING A PART of JUSTLIFE

No benefit would replace the start-up spirit, working with a great team, and entrepreneurial working environment! However, we also have benefits like:

 

We care about you

  • Structured and predictable salary progression
  • Flexible working hours and remote working depending on the job
  • JustHoliday! One-day extra vacation on your birthday
  • Team-building games, challenges, and activities!

 

We improve you

  • Working with a great team and entrepreneurial spirit!
  • Continuous learning with mentorship, coaching, on-the-job, and internal-external  training
  • Fast career growth
  • Internal career opportunities

 

We recognize you

  • ‘’JustHeroes’’ Reward and Recognition Program
  • Discounts and gifts vouchers
  • Employee Referral Program

 

About Us:

Justlife (previously Justmop) is the Middle East’s leading marketplace for home cleanings, beauty & wellness, and other homes services such as maintenance and laundry. Justlife’s long-term vision is to become a super app for everything related to home services.

Since our inception, we've slowly been expanding our services from home cleaning alone to serving all your needs at home.

Justlife has built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar, Oman, and Bahrain. 

Our Mission: We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our team members a work environment where they thrive towards their best versions.

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