Junior Program Manager
Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.
Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?
Come onboard and dedicate yourself to becoming #everydaybetter!
Take over a key role as a Junior Program Manager in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.
What we expect from you:
- Collaborate with department leadership to coordinate and execute customer experience programs
- Ensuring alignment with departmental and organizational objectives
- Assist in project planning, scheduling, and resource allocation
- Work closely with teams across various departments, including marketing, business development, product, customer & operations, to drive customer-centric initiatives
- Analyze customer data and feedback to identify trends, opportunities, and areas for improvement to drive customer-centric initiatives
- Maintain program documentation, including project plans, status reports, and key performance indicators (KPIs)
- Communicate program progress, issues, and outcomes to stakeholders, ensuring transparency and alignment with goals
- Identify potential risks to program success and work with the team to develop and implement mitigation strategies
- Actively seek opportunities to optimize and enhance program processes and procedures
What we are looking for:
- Bachelor's degree in business administration, project management, or a related field
- 1-2 years of experience in project or program management or a similar role would be a plus
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office applications
- Analytical mindset with the ability to use data to drive decision-making
- Ability to think outside the box and take initiative in a dynamic work environment
- Customer-centric attitude and a passion for improving the customer experience
PERKS OF BEING A PART of JUSTLIFE
Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:
We care about you
- Flexible working hours and remote working arrangements depending on the job.
- One-day extra vacation on your birthday with our JustHoliday!
- Free Justlife credits so you can enjoy our own services.
- Work reality escapes opportunities through team-building games, challenges, and many more activities.
We improve you
- Working with a great team and entrepreneurial spirit.
- Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
- Never-ending growth and fast career development and internal career opportunities.
- A fair and objective Performance Management System.
We recognize you
- Ignition of the hero in you through our ‘’JustHeroes’’ Reward and Recognition Program.
- Availability of company discounts and gift vouchers.
- A bonus for every successful Employee Referral.
At Justlife, we envision a life without any chores that keep you from doing what you really want to.
Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.
We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.
We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.
We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be the best versions of themselves.
Join the tribe and let’s become #everydaybetter, together!